The Office of Professional Standards (OPS) is responsible for receiving, processing, and investigating the compliments and complaints made regarding members of the CBI from the public. Compliments and/or complaints may be made to the OPS by the public through the CBI website, in person, in writing, or by mail. Each compliment or complaint will receive a response either from the OPS or a member of the CBI which may be assigned responsibility to assist in the matter. The OPS is responsible for the documentation and tracking of the early warning system and Internal Affairs matters. Internal Affairs Statistics may be found in the CBI Annual Report on the CBI website.
CALEA Accreditation Public Comment Portal (posted February 16, 2023):
The purpose of this public portal is to receive comments regarding CBI's compliance with CALEA standards, engagement in the community, delivery of public safety services, and overall candidacy for accredited status.
The comments can be in the form of commendations or concerns and the overall intent of the accreditation process is to provide CBI with information to support continuous improvement, as well as foster the pursuit of excellence.
It is important to note: CALEA is not an investigatory body and subsequently, the public portal should not be used to submit information for such purposes. Additionally, there will be no response from CALEA other than acknowledgment of submissions, though the information will be considered in context to its relevancy to compliance with standards and the tenets of CALEA accreditation.
CBI Accreditation Public Comment Portal
Additional OPS responsibilities also include policy development and publication, ensuring each policy is in compliance with standards set by the Commission on Accreditation of Law Enforcement Agencies (CALEA). The OPS is also responsible for conducting department-wide training and organizational compliance and operations such as staff inspections, drug screening, and vehicle inspections.